Shipping policy

Shipping Policy

Processing Times

All orders are carefully inspected, packaged, and dispatched within 1–3 business days of purchase unless otherwise stated.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods

We ship using trusted, fully tracked delivery services. Shipping options and estimated delivery times are displayed at checkout.

Estimated delivery times are:

  • UK: 1–3 business days
  • Europe: 3–10 business days
  • International: 5–15 business days

Please note that these are estimates and may vary due to customs processing or courier delays.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Signature & Insurance

Due to the value of our designer items, all orders are shipped with tracking and may require a signature upon delivery. High-value orders are fully insured during transit where available.

International Orders

Customers are responsible for any customs duties, import taxes, VAT, or brokerage fees imposed by their country’s customs authorities. These charges are not included in the purchase price or shipping cost.

We are unable to mark packages as gifts or declare a lower value on customs forms.

Delivery Address

Please ensure your shipping address is correct before completing your purchase. We cannot be held responsible for delays or losses resulting from incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address or failure to collect the parcel, additional shipping charges may apply to resend the item.

Lost or Delayed Parcels

If your parcel is delayed or appears to be lost, please contact us as soon as possible. We will work with the shipping carrier to investigate and assist in locating your shipment.

Please note that lost parcel investigations can take several business days depending on the courier.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photographs of:

  • The packaging
  • The shipping label
  • The damaged item(s)

This information is required to initiate a claim with the shipping carrier.

Vintage & Pre-Owned Items

All items are vintage or pre-owned and are carefully packaged to ensure safe transit. Minor signs of age are part of the character of vintage pieces and are described in each product listing.

If you have any questions regarding shipping before placing your order, please don’t hesitate to contact us.